The necessary measures for Covid 19

The necessary measures for Covid 19

Dear guests,

Fully committed to offering safe holidays to our guests and in accordance with the National Organization for Public Health & Ministry of Tourism & Ministry of Health protocols regarding COVID-19 (announced on 31/5), we implement all necessary measures. We invite all our guests to prevent themselves following the measures and and disinfected, as well as that the room has undergone adequate natural ventilation.

Implementation of electronic check-in check-out, e-payment transactions. Credit /debit cards or room charge are recommended for payment of hotel costs.
The daily change of sheets, pillowcases and towels should be avoided and only carried out only upon the request of guests. Washing linen in hot cycles (70oC or above)
Prohibition of entry in the accommodation rooms for non-residents
The maximum number of customers per table is six people. There is no limit in the case of a family with minors.
Guests are required during breakfast & dinner time at the restaurant to keep 2 meters distance between each other.
Guests are required to use hand sanitizer upon entry & exit from all restaurants
Guests required to follow lifeguards’ instructions regarding the number of bathers: the crowding density in hotel pools is calculated with an index of 5 m2 of water surface per person.
Overcrowding in restrooms should be avoided.

Staff

Health coordinator to supervise that protocol is being followed by staff and clients.
All staff members & management have been informed and trained in the health protocols for COVID-19.
Maintaining the basic protocols to avoid transmitting the virus by thorough and regular frequent hand washing, avoiding handshakes, keeping distances, avoiding contact of hands on the eyes, nose and mouth, and covering coughs and sneezes appropriately.
We provide to our staff with adequate Personal Protective Equipment (PPE).
Supervision of the adequacy of PPE (Personal Protective Equipment). Medical kit available which will include disposable gloves and masks, antiseptics, cleaning wipes, apron, long-sleeved robe, laser thermometer.
Guidelines to our staff to check daily for any symptoms and stay at home in any case.
Encouraging the use of stairs and avoidance of elevators by employees and customers as much as possible.
Our staff can help with the following services:
    a) inform visitors about the accommodation policies and the measures it has taken to address any incidents for COVID-19,
    b) provide useful information to health care providers, public and private hospitals, COVID-19 reference hospitals, pharmacies, etc. located in the area,
    c) provision of Personal Protective Equipment (PPE).

Accommodation services

Reception desk/concierge, staff will take all the necessary hygiene measures hand washing, keep a distance of at least one meter from customers (avoid handshakes, etc.) and follow all the appropriate rules of hygiene using PPE.
Plexiglass sectioning at reception (placement of polycarbonate material).
The reception desk contains antiseptic for use by the customers and frequent disinfection of reception, door handles, room keys, POS.
Disinfection of key cards – placement in a special container for disinfection.
Suitable configuration for the reception area (reception desk), the addition of floor marking at two meters distance, where the customers should stand.
Implementation of electronic check-in & check out, to avoid overcrowding during the procedure. Extension of check-out and check-in between stays (check-out until 11.00 am and check-in from 3.00 pm). This change in the time interval between each check-in and check-out is mandatory to ensure that between different customers the room is thoroughly cleaned and disinfected, as well as that the room has undergone adequate natural ventilation.
Implementation of electronic payment transactions, sending of bills, invoices, and receipts. Credit or debit cards are recommended for payment of hotel bills.
Check-in availability check may be performed in an open space.
Prohibition of entry in the accommodation rooms for non-residents.

Housekeeping, Cleaning, disinfection (rooms and public areas)

Enhanced disinfection and deep cleaning practices in accordance to EODY instructions. Room and bathroom surfaces are thoroughly disinfected with a steam cleaner.
The housekeeping staff uses a simple surgical mask, gloves and a disposable waterproof robe.
Guests are informed about when and how the room was cleaned with special signs.
Sanitation services in all public areas and pay special attention to cleaning “high-frequency touch points” such as door handles and elevator knobs.
Decorative items, tea and coffee amenities have been removed.
The daily change of sheets, pillowcases and towels should be avoided and only carried out only upon the request of guests. Washing linen in hot cycles (70oC or above).
Careful separation (marking) of unclean and clean linen areas and trolleys disinfection after each use.

Food services – Kitchen

Following of the HACCP principles.
One customer per two square meters is allowed in the indoor and outdoor spaces of restaurants, cafe, and bars.
The set minimum distance between tables, according to each establishment’s setup, ranges from 0.70 cm to 1.70 cm.
The maximum number of customers per table is six people. There is no limit in the case of a family with minors.
Staff in restaurant, kitchen or bar required to wear the appropriate PPE (Personal Protective Equipment.) depending on the position they serve.
Guests are required to use hand sanitizer upon entry & exit from all restaurants.
One customer per two square meters is allowed in the indoor and outdoor spaces of restaurants, cafe, and bar.

Swimming pools, Beach area (water facilities)

Number of bathers: the crowding density in hotel pools is calculated with an index of 5 m2 of water surface per person.
The layout of seats on swimming pool decks (sunbeds, chairs, sun loungers, etc.) should be such so that the distance between the ends of the seats of two people under two different umbrellas be at least 4 meters from umbrella to umbrella in each direction.
Maximum 2 sunbeds per each umbrella are allowed (except minor children).
All seats, tables, personal storage boxes, price lists and any other items will be disinfected after a guest leaves and before used by another guest.
We offer towels that will cover the sunbeds surface and disinfect each sunbed/seat after each use.
Bathers are requested to not place towels or beach mats between umbrellas.

Public areas

Recommendation to avoid the use of elevators. Installation of disinfectants at elevator entrances and recommendation for use upon entrance and exit. *Frequent cleaning of elevators especially on “high-frequency touch points” such as handles and knobs.
Signage and floor markings must be used to remind you to keep a distance from one to another.
Installation of antiseptic solutions (fixed or non-fixed devices) in all public areas.
Furniture moved in public space layout for physical distance to be kept to avoid overcrowding (4 people / 10 sqm).
We recommend using Wi-Fi access from your room instead of the business corner.
Overcrowding in restrooms should be avoided.

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